Reach our team through any of the channels below. We typically respond within a few hours.
Cancel the order immediately from your Active Orders screen — you won't be charged if no code arrived. If the timer already expired with no code, you're also not charged. Contact us on Telegram if you were still charged.
If your wallet hasn't been credited after 10 minutes, contact us on Telegram with a screenshot of the transfer, the account number you sent to, and your bank name and account number.
No. Wallet funds cannot be withdrawn. They can only be used to purchase TextPoint services like virtual numbers and eSIM plans.
Account bans are issued by WhatsApp based on their own systems — the virtual number has no connection to your account after verification. Common causes include using WhatsApp Business, MOD apps, or suspicious login patterns. TextPoint is not responsible for bans.
No. Virtual numbers are not supported on WhatsApp Business and may result in an account ban. Use virtual numbers for regular WhatsApp only.
Go to the Reward tab in the app, copy your referral link and share it. You earn rewards when the referred user funds their wallet and makes a purchase.
Our team is ready. Reach us directly on Telegram for the fastest response.